If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from Poshmark Thrift Store Outlet, Pacific Sales, Pacific Sales® Outlet, Magnolia® Design Center, Poshmark Thrift Store Education and Poshmark Thrift Store Business.

Member Status

Standard

Most products

15 days

90 days

Activatable devices*

14 days

14 days

*Activatable devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables. Verizon devices capable of being activated have a 30-day return period for all customers.

Restocking fees

Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer.

Product

Returns fee

Activatable devices (excluding prepaid phones)

$45

Drones, DSLR cameras and lenses, mirrorless cameras and lenses, electric bikes, electric mopeds, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products

15% of item purchase price

There is no restocking fee if the product is unopened

Final sale and nonreturnable items

All final sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, non-subscription digital content (including digital gaming but excluding Microsoft Office), prepaid cards (including third-party gift cards and prepaid phone cards), vehicle replacement key fobs, memberships, completed services, plumbing items including bidets, sexual wellness products, trading cards (including Pokémon cards), home standby generators, opened products that interact with bodily fluids, opened SIM kits, opened consumable items including batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament.

Like-new condition

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.  

How to return an item

Gather the purchases you want to return, along with the original contents and packaging.

Return at a store

You may return any item purchased on poshmark website at any Poshmark Thrift Store . For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.

Find a store

Use our prepaid return label

You will get free shipping on your return by using our prepaid label. Log in to your Poshmark Thrift Store account to locate your order. Print a prepaid shipping label. Put the return label on the package and take it to an authorized UPS drop-off location and ship it to us during your return period.

Some exclusions apply

Questions about your new product ? We’ve got answers whenever you need them.

Our Agents are available 24 hours a day, 7 days a week. Give us a call toll-free at 1-559 422 0196 

We want to be sure you are getting the most out of your new products from Poshmark Thrift Store . So, if you have questions or need help, call us for expert assistance. This service is available for 2 weeks after your purchase date. 

How to return a major appliance

We want you to be satisfied with your purchase from us. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), you have 15 days to contact us regarding defects, damage or other issues. Please do not contact the store. Please call us at (1-559 422 0196

Refund method and timing

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

For returns by mail, once we receive your return, we will process it within 7–10 business days. Depending on your bank’s processing time, it may take up to 10 days after we process the return to reflect on your account.

If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-559 422 0196  https://poshmarkthriftstore.onlineweb.shop/storepageSvpU3.aspx6 with your order number handy, and we’ll be happy to send you a replacement.

Special considerations

Damaged, defective or incorrect items

If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to Poshmark Thrift Store and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-559 422 0196 

Returns lacking proof of purchase

Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.